Customer Support
Customer Improvement Services
Services specially designed to support our retail, wholesale and logistics customers in improving the business utilisation of G.O.L.D.:
- Application training for both users and developer
- Project Validation and Audit
- Best Practice Migration and Upgrade
- G.O.L.D. and Technical Support (On demand and On site / Remote)
G.O.L.D. International Support
If you are a G.O.L.D. Customer or a G.O.L.D. Partner, and have access to the International Support Service, have your Username and your Password ready, and click on the link below:
G.O.L.D. International Support
GIS is the 24 / 7 web-enabled support service for our retail, wholesale and logistics customers which is fully integrated with contractually agreed Service Level Agreements:
- Classifications and Priorities
- Support Request and Follow-up processing
- Response Times and Response Processes