Customer Support
Apollo Customer Support
Welcome to Aldata’s Apollo Customer Support Portal.
If you already have a user name and pass code please select the login link below.
Login
If you do not yet have a portal login but would like one please click on the email link below and include the following information:
- Your name
- Company name
- Phone number
- Products you are using, including version and platform
- Any issues you are currently experiencing
If you do not want a customer portal account, but wish to log a support ticket, you have the following options:
- US customers can contact our support department by phone or by email:
Phone: + 1 887.925.3282
Email address: apollosupportusa@aldata-solution.com
- International clients can contact our support by email:
Email address: apollosupportusa@aldata-solution.com
We look forward to hearing from you.
G.O.L.D. International Support
In order to connect to the G.O.L.D. International Support you need have your Username and your Password ready and to click on the link below:
G.O.L.D. International Support
GIS is the 24/7 web-enabled support service which is fully integrated with contractually agreed Service Level Agreements:
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Classifications and Priorities
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Support Request and Follow-up processing
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Response Times and Response Processes
G.O.L.D. Technical Downloads
If you wish to download technical documentation or patches please click on the link below:
G.O.L.D. Technical Downloads
This service is an Internet tool which permits:
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To consult or download technical documentation
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To download patches for different G.O.L.D. modules
If you are using a Firewall, check that you have the authorisation to use FTP protocol.
All connections with a browser or FTP client will give you access to this service.