Internationell support
If you are a G.O.L.D. Customer or a G.O.L.D. Partner, you can have access to the International Support Service and the Technical Downloads.
G.O.L.D. International Support
In order to connect to the G.O.L.D. International Support you need have your Username and your Password ready and to click on the link below:
G.O.L.D. International Support
GIS is the 24 / 7 web-enabled support service which is fully integrated with contractually agreed Service Level Agreements:
- Classifications and Priorities
- Support Request and Follow-up processing
- Response Times and Response Processes
Technical Downloads
If you wish to download technical documentation or patches please click on the link below:
This Service is an Internet tool which permits:
- To consult or download technical documentation
- To download patches for different G.O.L.D. modules.
If you are using a Firewall, check that you have the authorisation to use FTP protocol.
All connections with a browser or FTP client will give you access to this service.